Benefit Technology Analyst (Employee Navigator or Bswift) Remote Opportunity Available

Alera Group


GCG, an Alera Group Company is seeking a Benefit Technology Analyst (Employee Navigator or Bswift) to join our Employee Benefits Health and Welfare team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization!

Building and maintaining employee benefits platforms for our clients is one of the many things that set GCG apart. We were founded in 1975 and measure our success by the strength of our relationships. As an Alera Group company, collaboration is the foundation of how we do business. Our close-knit, family culture is why employees join GCG and stay for decades. We laugh, we have fun, we support our community and we are the driving force behind the company’s 45+ years of success. Now, all we need is you!


As a Benefit Technology Analyst, you will be an integral part of the team, ensuring the administration platform is built and maintained to ensure optimal client satisfaction and ease of use.

  • Maintaining client sites (including benefit plan rules, details, costs, text, and documents) on an ongoing and annual basis.
  • Acting as systems subject matter for clients and internal team requests and ad-hoc training.
  • Testing client sites to ensure proper functionality and quality.
  • Reporting setup issues to the implementation team.
  • Importing data into our systems as needed.
  • Preparing employee and employer communications.
  • Triage client concerns and/or questions (email and voicemail) and provide the next response time.
  • Auditing system data from various sources; producing reports providing summary and details surrounding the audits.
  • Resolving data discrepancies between systems and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems.
  • Assisting with ad hoc client and team projects as needed and assigned.


  • Proficiency in Excel is required.
  • Bachelor’s degree or equivalent education and experience.
  • 2-3 years of professional client-facing experience within an analytical/data management role or benefits administration role.
  • Experience with Employee Navigator, Bswift, or Jellyvision’s Alex Decision support tool or related platform, preferred.
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
  • High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
  • Strong troubleshooting skills for supporting web-based applications.
  • Must possess a passion for teamwork, client service, and reaching business results through problem-solving.
  • Reliable transportation required for travel within the Chicagoland metropolitan area.

Equal Opportunity Employment

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you’re a California resident, please read the California Consumer Privacy Act prior to applying.