Technical Project Manager (Remote – East/Central USA)

TeamViewer

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.

Job Description

We are looking for a proactive and dynamic Technical Project Manager to join our Enterprise Solution Delivery team. As a pivotal figure in our project cycle, you will be responsible for understanding, enhancing, and revolutionizing business processes for our Enterprise customers through the deployment of TeamViewer’s cutting-edge software. Your role will involve meticulous requirement gathering, seamless project execution, and continuous client engagement to ensure our innovative solutions not only meet but exceed our clients’ business needs.

Key Responsibilities:

  • Develop and maintain detailed project plans using project management tools to monitor and track progress, ensuring that projects are delivered on time, within scope, and within budget.
  • Oversee and coordinate the technical aspects of the project, ensuring that the engineering and development teams have the guidance and resources needed to deliver high-quality solutions.
  • Conduct comprehensive evaluations of existing business processes for Enterprise customers and provide expert recommendations for improvements using TeamViewer’s technology.
  • Craft and refine processes, aiming for heightened efficiency and cost optimization, while ensuring thorough process documentation for client clarity and internal reference.
  • Diligently gather and articulate customer requirements; devise and oversee a robust project implementation plan tailored to our solutions.
  • Lead and manage the deployment of our pioneering software solutions, facilitating effective collaboration between TeamViewer project teams and client stakeholders.
  • Provide comprehensive project oversight, including resource allocation, estimation, scheduling, and coordination through all stages, while spearheading the product roadmap alongside our Software Engineers and Product/Engineering teams.
  • Supervise user acceptance and system integration testing to guarantee a flawless solution rollout.
  • Serve as the esteemed technical advisor post-project implementation, focusing on maximizing upsell opportunities and scaling potential within the customer’s organization.
  • Represent TeamViewer as the subject matter expert in Augmented Reality and Remote Connectivity solutions.

Qualifications

  • A Bachelor’s degree in Computer Science, Physics, Mathematics, Engineering, or a related discipline.
  • At least 5 years of experience in customer-centric roles, preferably as a Technical Project Manager/Program Manager, with a record of successfully leading large-scale technology projects.
  • Robust business acumen coupled with exceptional interpersonal skills and customer engagement experience.
  • Stellar communication and presentation skills, capable of engaging a diverse audience.
  • Proficient in process engineering software, with domain experience in industries such as manufacturing, automotive, or logistics being highly desirable.
  • In-depth understanding and application of Agile methodologies (Scrum, Kanban), as well as knowledge in object-oriented development, build processes, change control management, and release models.
  • Proficiency in API and integration technologies (REST, SOAP, GraphQL, FTP/SFTP, JDBC, XML, JSON).
  • Expertise in troubleshooting within SaaS and on-premise environments.
  • Experience with mobile OS applications (Android, iOS, iPadOS) and Smart glasses technology (e.g., Vuzix, RealWear, Google, Microsoft).
  • Demonstrated skill in Integration, System, and User Acceptance Testing processes.
  • Willingness to travel at least 20% of the time to engage with clients and project teams.
  • Exceptional analytical abilities, result-oriented mindset, and a penchant for quantitative problem-solving.
  • A collaborative team player with a zeal for independent project leadership when required.

Join Us:

If you are a visionary keen on making a tangible impact through technology, and if you thrive in environments where your role is critical from ideation to deployment, we welcome you to apply. Embark on this journey with TeamViewer and be at the forefront of digital transformation in enterprise environments.

Additional Information

  • Work location, Remote (ideally resides in East/Central Time Zone USA)
  • Competitive compensation including stock-based options
  • Flexible PTO and paid holidays
  • 401(k) with employer matching
  • Comprehensive Health insurance package including 100% employer-paid medical coverage
  • Up to 12 weeks of Parental Leave
  • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
  • Quarterly team events and companywide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.

TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.

RJS2020