Remote Bilingual (English/Spanish) Client Services Representative

Liquidity Services

Company Overview

Liquidity Services, Inc. (NASDAQ: LQDT) (“LSI”) is the world’s largest B2B e-commerce marketplace for surplus assets. The Company provides leading corporations, public sector agencies and over 3.7 million registered buyers a transparent, innovative and effective online marketplace platform and integrated services to conduct commerce globally in the $150 billion reverse supply chain market. On behalf of its clients, LSI has completed the sale of over $8.5 billion of surplus in over 500 product categories, including consumer goods, transportation and heavy equipment assets, biopharma, energy and industrial equipment. LSI has been on the forefront of environmental sustainability practices by promoting the re-use and re-sale of used assets for over two decades, diverting nearly 10 billion pounds of surplus from landfills around the world. The Company is also an incubator for entrepreneurs and small business customers who source value priced inventory and equipment from its marketplaces to build and sustain businesses around the world.

The Company has successfully driven adoption of its solution as a “best practice” in the marketplace and now serves more than 14,000 corporate and government agency sellers and is rapidly approaching annual potential Gross Merchandise Volume (“GMV”) of more than $1 billion. In response to our continued growth, LSI is seeking talented people to help us convey our unique value proposition to industry influencers in support of our outreach to executive level decision makers within the Fortune 1000 marketplace.

This opportunity is in our Bid4Assets business segment.

General Summary

The Client Services Representative (CSR) is the first point of contact between the public and Bid4Assets. We are interested in hiring an individual with a commitment to customer satisfaction and an ability to give quick and accurate information in both English and Spanish. The CSR’s primarily provides customer service support by phone and email, but also provides administrative support to other departments.

This is a customer support position, NOT a sales position.

Responsibilities

Support auction buyers and sellers by providing professional, accurate, fast, friendly, and helpful support to all customers via phone and email

Educate clients on best practices on using the Bid4Assets website

Identify and assess customers’ needs to achieve satisfaction

Support other departments with administrative duties, such as setting up email alerts, and data entry.

This role also has an opportunity to conduct occasional live training on the Bid4Assets system in the Philadelphia area

Qualifications

Education/ Experience:

  • Associates or bachelor’s degree
  • At least 1-3 years of customer service (call center environment preferred)
  • Relevant experience in real estate and/or online auctions is not required, but will be considered a plus

Skills:

  • Excellent written/verbal communication skills required
  • Familiarity with CRM systems and practices
  • Fluency in verbal and written English and Spanish is required
  • Positive demeanor and the ability to maintain composure when a customer is unhappy
  • A high level of computer proficiency (Word, Excel, Outlook, navigating the internet)
  • Time management and multitasking abilities

Ability:

  • Must be able to work independently and demonstrate proper judgment
  • Must be able to multi-task in a fast-paced service environment
  • Must be coachable and possess the ability to grow within an ever-changing work environment
  • Must be a self-starter, responsible and highly dependable
  • Must be able to act as a customer advocate

Work Conditions/ Physical Demands:

  • At this time Bid4Assets does not have a Philadelphia office, so candidate must have ability to telework with high-speed internet. There may be occasional engagement with live training in the Philadelphia area.

Hours:

  • Monday through Thursday 10-7pm Friday 9-5pm, Ideal candidate would work 40 hours per week. Paid training.

Bid4Assets is an Equal Opportunity Employer.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

RJS2020